Review gating, setup and billing: straight answers

Review gating means asking only your happy customers for public reviews while routing unhappy ones to a private feedback form. Google's review policies explicitly prohibit it, and G2 discourages selective solicitation too. ReviewJet never gates: every customer in a sequence receives the same request, regardless of how happy we predict they are. You stay compliant, and you still control what appears on your site through display filters, which is allowed.

Yes. Google encourages businesses to ask customers for reviews, as long as you ask everyone, do not pay for reviews, and do not gate. G2 runs its own verified review programs on the same principle. ReviewJet's request flow follows these rules by design: one identical ask per customer, one polite follow-up, then the sequence stops.

Yes. The widget is one script tag that works on any site or framework: WordPress, Webflow, Shopify, Next.js, Framer, Squarespace, plain HTML. If your site renders HTML, ReviewJet works on it. No SDK, no build step, no iframe.

Under an afternoon, and usually about 20 minutes. Connect your Google Business Profile or G2 page, pick a layout and brand color in the Widget Studio, and paste one embed line. Request sequences take a few more minutes to configure because you choose the trigger and template.

Google, G2, Trustpilot and direct reviews collected through ReviewJet's own forms, all in a single widget with per-review source badges. All four sources are included from the Starter plan up, so you do not have to upgrade to merge them. Pro adds CSV and API import for anything else.

Two separate things. On your site, you decide what displays: set a minimum rating filter and moderate each review before it appears. On the source platform, the review stays public, and the right move is a good response. Our blog has a response playbook with copy-paste replies for the most common situations.

No. The embed is one async script that adds under 15 KB and injects server-rendered HTML with no iframe and no layout shift. Lighthouse and Core Web Vitals scores are unaffected in our reference tests.

Three plans, all in USD: Starter at $49 per month, Plus at $149 per month, and Pro at $499 per month. Paying yearly brings them to $24, $74 and $249 per month, billed as $288, $888 and $2,988 once a year. Enterprise pricing is custom: email app@reviewjet.com.

No per-review fees, ever. Each plan includes a monthly review request quota (1,000 on Starter, 5,000 on Plus, unlimited on Pro and Enterprise). Displaying reviews is never metered: a widget can show as many reviews as you have.

Yes to all three, from your workspace settings at any time. Upgrades apply immediately with prorated billing; downgrades and cancellations take effect at the end of the current billing period. Your reviews and widgets remain exportable after cancellation.

Card payment is standard on Starter, Plus and Pro. Enterprise plans include invoicing, purchase orders, custom payment terms and procurement paperwork. Email app@reviewjet.com and we will route you to the right person.

Traffic is encrypted in transit with TLS 1.2 or higher and at rest with AES-256. Hosting runs on AWS, with EU or US data residency options. Enterprise plans add SSO/SAML, roles and permissions, audit logs and a 99.9% uptime SLA. The security page lists our subprocessors and disclosure policy in full.

Yes. SSO/SAML (Okta, Entra ID, Google Workspace and any SAML 2.0 provider) is available on Enterprise, along with granular roles and permissions and a full audit log. Plus includes up to 5 team seats with admin and editor roles, and Pro makes seats unlimited.

Yes. We act as a processor for the customer data you bring into ReviewJet, a Data Processing Agreement is available on request, and you can choose EU data residency (AWS eu-central-1, Frankfurt). Data subject requests, including deletion and export, are handled within 30 days via app@reviewjet.com.

Yes. Google, G2 and Trustpilot history imports automatically when you connect each source. Anything else, like old testimonials or reviews from a previous tool, comes in by CSV upload or the REST API on the Pro plan, keeping original dates and ratings.