How It Works
STEP 1
Offer your customer an incentive to send a
text message to our automated number.
She then sends an SMS to get the deal.
STEP 2
Customer receives coupon through SMS
and is then asked to rate your business
on a scale of 1-5 with another text.
STEP 3
Customer is handled differently depending on her response.
If customer is happy, we ask her
to leave a review on social media.
If customer is unhappy, we prompt her
to leave private feedback for you.
STEP 1
Offer your customer an incentive to send a text message to our automated number. She then sends an SMS to get the deal.
STEP 2
Customer receives coupon through SMS and is then asked to rate your business on a scale of 1-5 with another text.
STEP 3
Customer is handled differently depending on her response.
If customer is happy, we ask her to leave a review on social media.
If customer is unhappy, we prompt her to leave private feedback for you.
Example Text Message Flow
Happy Customer
Unhappy Customer
